What is it
UltimaReviews is an AI-powered reputation management and review automation platform designed to help local businesses collect positive reviews, protect their brand from negative feedback, and showcase authentic customer testimonials. By automating review requests across multiple channels, providing custom-branded review landing pages, and leveraging AI to respond to feedback, UltimaReviews aims to improve online reputation, boost trust, and drive more customers from search results and social platforms.
Core features and capabilities
- Automated review campaigns: Create campaigns to solicit reviews from your best customers via email, SMS, or WhatsApp. Personalize messages and use automated reminders to maximize response rates.
- Omnichannel review collection: Gather reviews from more than 44 major platforms (Google, Facebook, Booking, Amazon, Yelp, etc.), ensuring broad distribution and impact on local search rankings.
- Personal company link and QR code: Share a unique review link or generate a personalized QR code for in-store or offline collection, ideal for physical locations and in-person visits.
- AI-generated responses: Manage and respond to all reviews with AI, maintaining a friendly, professional tone and addressing issues proactively to preserve goodwill.
- Negative review mitigation: A built-in system captures dissatisfied feedback privately (not published publicly) and funnels it to the business owner, reducing exposure to public negative reviews.
- Review ShowCase Widget: Display top reviews on your website and social channels with ease to build credibility and trust.
- UGC video testimonials: Automate requests for authentic video testimonials (TikTok-style) from customers, enabling you to leverage user-generated content in ads and on-site media.
- Social proof and publishing: Create a centralized hub of reviews, and publish the best ratings and testimonials on your website or social media with one-click templates.
- Custom branded landing pages: Invite customers to leave reviews through a branded, cohesive experience that reinforces your brand identity.
- AI-driven review management: Track and manage all reviews across platforms in one place, with AI-assisted responses and insights.
How to use
- Get started with a 7-day free trial to explore core capabilities and verify fit for your business.
- Create automated review campaigns by selecting:
- Target audience (customers who recently purchased or interacted with your business)
- Preferred channels (email, SMS, WhatsApp)
- Personalization templates and sending schedule
- Share your personalized company link or generate a QR code for physical store use, then distribute via invoices, signatures, or in-store signage.
- Set up automated reminders to re-engage customers who haven’t left a review yet, ensuring consistent feedback inflow.
- Manage negative feedback privately: When a 1–3-star response is received, the system routes feedback to the business owner for private follow-up. For 4–5-star responses, redirect customers to the platform of choice to publish reviews publicly.
- Display social proof: Use the Review ShowCase Widget to feature top reviews on your website and social profiles. Use one-click templates to publish reviews across platforms.
- Collect video testimonials: Request authentic video reviews from customers and integrate them into your site or advertising assets.
- Monitor and respond with AI: The AI assistant helps you respond to reviews across platforms, maintaining a human tone and addressing concerns promptly.
Pricing
- Free trial: 7 days (no commitment) to test features.
- Paid plans: Available after trial; specifics may vary by plan and usage. Plans typically include unlimited requests, access to 44+ review platforms, AI response capabilities, video testimonial automation, and widget features. Cancellation is available anytime during or after the trial, depending on the plan terms.
Tips
- Prioritize high-value customers for review campaigns to maximize positive sentiment and conversion impact.
- Use the QR code in-store and at checkout to capture reviews from walk-in customers who may not have easy access to email or SMS.
- Combine text requests with video testimonial prompts to diversify social proof formats and increase engagement.
- Leverage AI responses to maintain rapid, consistent engagement with reviewers, while reserving a manual override for complex situations.
- Regularly showcase best reviews on your website and social media to reinforce trust and improve click-through rates.
Use cases
- Local service providers (plumbers, HVAC, electricians) seeking to improve local search visibility and credibility through more Google and platform reviews.
- Hotels, restaurants, and hospitality venues aiming to boost occupancy and bookings by highlighting positive guest feedback across Google, Booking, and Facebook.
- E-commerce shops and marketplaces looking to collect diverse reviews from multiple platforms, building trust and social proof.
- Brick-and-mortar stores needing offline-to-online review collection via QR codes and in-store signage.
- Businesses dealing with negative feedback who want to isolate dissatisfaction privately while still encouraging positive public reviews.
Benefits
- Increased online visibility: A higher volume of positive reviews helps search engines recognize authority and relevance, potentially improving local rankings.
- Enhanced credibility: Real customer testimonials and star ratings increase trust among prospective customers.
- Efficient review management: AI-powered responses save time and ensure timely engagement with customers.
- Proactive reputation protection: Private handling of negative feedback reduces public exposure and preserves brand reputation.
- Rich media assets: Video testimonials provide authentic content for ads, landing pages, and social campaigns.
- Seamless integration: Broad platform support ensures reviews reach a wide audience and reinforce consistency across channels.
Who it’s for
- Small to midsize local businesses seeking scalable review generation and reputation management.
- Marketing teams responsible for local SEO, brand credibility, and customer engagement.
- Business owners who want an easy-to-implement solution with robust automation and AI capabilities.
- Retailers and service providers who operate across multiple online review platforms and need centralized management.
Frequently Asked Questions
- How does UltimaReviews protect against negative reviews?
- The system captures dissatisfied feedback privately and notifies the business owner, preventing exposure on public platforms. Positive responses can be guided to publish publicly, while negative feedback is handled privately.
- Can I start collecting reviews immediately?
- Yes. After signing up for the 7-day free trial, you can set up campaigns, share your review links or QR codes, and begin collecting reviews across supported platforms.
- How many platforms are supported?
- UltimaReviews integrates with more than 44 major review platforms, enabling broad reach and consistency in reputation signals.
- Do I need technical skills to use it?
- No. The tool is designed for easy use and quick implementation, with guided campaigns, templates, and AI-assisted responses.
- Are video testimonials included?
- Yes. The platform supports automated requests for video testimonials from real customers, which can be used across websites and ads.
- Can I customize the review invitations?
- Yes. You can personalize messages and choose the delivery channel (email, SMS, WhatsApp), and you can upload contact lists or reach out individually.
- Is there a risk of fake or biased reviews?
- The system emphasizes authentic customer feedback, and AI features help direct legitimate reviews to appropriate channels while private negative feedback is kept out of public view.
- What is the pricing structure?
- A 7-day free trial is available. After trial, paid tiers grant access to all features, including AI responses, reviews across platforms, video testimonials, and widgets. Exact pricing varies by plan and usage, with the option to cancel anytime.
This comprehensive overview highlights UltimaReviews as a robust, AI-enabled reputation management tool designed to increase reviews, protect brand integrity, and showcase authentic customer experiences across multiple channels.