Briano: Purposeful Design for Helpful Solutions

What is it

Briano is an AI-powered customer experience platform designed to help organizations deliver faster, more human-centered support across multiple channels. Built to be production-tested and enterprise-ready, Briano combines chat and voice capabilities with a rich set of guardrails and compliance features to reduce waiting times, improve first-contact resolution, and boost customer satisfaction. The platform supports human-like conversations, graceful handoffs to human agents when needed, and a robust back-end integration layer that connects with e-commerce, healthcare, insurance, gaming, hospitality, and other industries. Briano operates with an EU-based infrastructure and emphasizes security, privacy, and observability through GDPR and HIPAA readiness, PII redaction, audit logs, and role-based access control. With 24/7 availability and support in 100+ languages, Briano is designed to scale from mid-market to enterprise, delivering measurable outcomes such as faster responses, higher CSAT, and lower handle time. The solution also offers an ROI Calculator to help organizations estimate the financial impact of AI-powered CX, with real-world case studies showcasing its effectiveness.

Features

• Briano Chat: Instant help on web, mobile apps, and messaging platforms (including WhatsApp and Messenger). Deploys conversational AI that answers questions, guides users, and initiates graceful handoffs when human assistance is required.
• Briano Voice: Deliver human-like conversations over the phone, with streamlined routing and without long IVR trees. Designed to reduce queues and accelerate resolutions in contact centers.
• Multilingual and 24/7 support: More than 100 languages operating round the clock to serve customers globally.
• Production-tested scale: 20,000+ responses per day, ensuring reliability for high-traffic scenarios.
• Industry-focused AI: Tailored capabilities for E-commerce/Retail, Healthcare, Insurance, Gaming, Hospitality, Entertainment, and more to address sector-specific needs like order tracking, appointments, policy inquiries, and account management.
• Comprehensive use cases: Order status, returns/exchanges, product Q&A, loyalty programs; appointment scheduling, intake and eligibility, reminders; policy information, claim status, and payments; account help, parental controls, fraud checks, and promotions.
• Integrations: Seamless connections with OMS, e-commerce platforms, payments, carrier APIs, FAQs, policies, and guides to keep conversations grounded in your systems.
• Security and compliance: GDPR and HIPAA readiness, EU-based infrastructure, PII redaction in real time, audit logs, and role-based access control (RBAC).
• Data governance and observability: Data retention options, redaction, and continuous security testing (penetration testing) with strong governance and troubleshooting capabilities.

How to Use

1. Plan and prioritize use cases: Identify where chat and voice automation can reduce wait times, accelerate resolutions, and improve CSAT (e.g., order tracking, appointment scheduling, policy inquiries).
2. Deploy across channels: Launch Briano Chat on your website, mobile app, and messaging platforms (WhatsApp, Messenger); enable Briano Voice for phone interactions.
3. Connect systems: Integrate with your OMS, e-commerce, payments, carrier APIs, FAQs, policies, and other data sources to ensure accurate, context-rich responses.
4. Customize and train: Create intents, flows, and business rules; define guardrails to keep interactions on-brand and compliant; configure escalation to human agents when needed.
5. Launch and monitor: Go live and monitor performance with real-time dashboards, audit logs, and observability tools. Use the ROI Calculator to estimate impact and drive ongoing optimization.
6. Pricing and collaboration: Pricing details are provided via the ROI Calculator and sales engagements. Briano emphasizes enterprise-ready pricing with scalable options; exact tiers are available through a sales engagement.

What you need to know about usage and pricing: Briano provides pricing information through an ROI Calculator and direct sales channels. This approach supports custom, enterprise-grade pricing aligned with your scale, channels, and required security/compliance controls. There is no public, fixed-tier price listed in the available material, but you can expect pricing to reflect multi-channel deployment, data protection requirements, and integration complexity.

Pricing

Pricing for Briano is not published as public tiers in the provided material. Instead, Briano offers an ROI Calculator to estimate potential savings and impact, followed by a direct engagement with the sales team for customized enterprise pricing. This approach aligns with its enterprise-grade features, including GDPR and HIPAA readiness, EU-based infrastructure, and robust security controls. For organizations evaluating Briano, the recommended path is to use the ROI Calculator to quantify expected gains (e.g., reduced handling time, improved CSAT, faster first responses) and then discuss requirements, channels, and data integrations with a Briano representative to receive a formal quote.

Tips

• Define clear intents and guardrails: Start with core intents for priority use cases (order status, appointment reminders, policy questions) and layer in complex scenarios gradually.
• Leverage multi-channel deployment: Extend Briano Chat to your website, app, and popular messaging apps; pair with Briano Voice for consistent, cross-channel experiences.
• Prioritize data privacy and compliance: Enable real-time PII redaction, RBAC, and strict data retention controls; conduct regular security assessments and ensure GDPR/HIPAA readiness.
• Focus on measurable outcomes: Use the ROI Calculator and built-in analytics to monitor FCR, CSAT, average response time, and handling time. Iterate to close gaps and optimize flows.
• Plan for human handoffs: Design graceful escalation paths so agents can take over where AI falls short, maintaining brand safety and context.
• Build industry-specific templates: Use Briano’s industry templates (E-commerce, Healthcare, Insurance, Gaming, Hospitality) to accelerate time-to-value with domain-specific intents and workflows.
• Ensure high-quality data connections: Maintain accurate integrations with OMS, e-commerce platforms, and payment systems to deliver precise, actionable responses.
• Security-first mindset: Regularly review access controls and auditing; utilize redaction and privacy-preserving features to protect sensitive information.

Frequently Asked Questions

• What is Briano? Briano is an AI-powered customer experience platform that enables chat and voice automation across web, apps, and messaging channels, with human-like conversations, graceful handoffs, and enterprise-grade security.
• Which channels does Briano support? Briano supports chat on websites and apps, as well as messaging platforms like WhatsApp and Messenger, and a voice channel for phone interactions.
• How does Briano improve CX metrics? Briano reduces waiting times, accelerates first-contact resolutions, and provides consistent, on-brand responses. Reported outcomes include faster responses, higher CSAT, and lower handling times, with a 50–80% first-contact resolution on routine inquiries in some implementations.
• How many languages are supported? Briano offers multilingual support in 100+ languages, enabling global customer service coverage.
• Is Briano compliant with data protection requirements? Yes. Briano is GDPR and HIPAA ready, with EU-based infrastructure, real-time PII redaction, audit logs, RBAC, and configurable data retention options (including zero-retention) to meet strict privacy standards.
• How does data get protected and observed? The platform emphasizes observability with audit logs, role-based access control (RBAC), and security testing (penetration testing) to ensure compliance and traceability.
• Can Briano handle industry-specific needs? Yes. Briano provides AI solutions tailored for e-commerce/retail, healthcare, insurance, gaming, hospitality, and entertainment, with use cases like order tracking, appointments, policy inquiries, and account management.
• What about performance and scale? Briano is production-tested to handle 20,000+ responses per day, supports 24/7 operations, and aims to reduce average response times from minutes to seconds in high-demand scenarios.
• How is pricing determined? Pricing is not publicly listed; it is determined through the ROI Calculator and a direct sales engagement to provide enterprise-grade pricing based on channels, integrations, security requirements, and scale.
• How do I start with Briano? Start by identifying key use cases, deploy Briano Chat and Briano Voice across relevant channels, connect data sources (OMS, e-commerce, payments), train intents, and monitor performance. For pricing and deployment specifics, contact Briano’s sales team or use the ROI Calculator to project value.

This structured overview highlights Briano’s core value: an AI-driven, multi-channel CX platform that accelerates resolutions, enhances customer satisfaction, and scales securely across industries, while providing measurable ROI through practical deployment and continuous improvement.